Support

Need support or an RMA? Call us at (616) 773-2872 or fill out our

Our support services

everything you need to keep your test equipment in top shape and ready for use

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support training

Product Support & Training

We understand these are the essential services that help our customers get the most value out of our test equipment. Our commitment to our customers is responsive and effective support with lots of resources to get the information you need when you need it.

  • No support contract needed!
  • On-site, phone, email and web support
  • On-demand video tutorials and archived webinars

  • Custom training programs available

calibration

Calibration Service

Our maintenance center is equipped to provide calibration services for all of our test equipment and at a reasonable price. We offer both standard NIST traceable calibration and accredited ISO17025 calibration service at an additional cost.

  • Quick turn-around
  • Loaner systems available
  • NIST traceable standard service

  • ISO 17025 accredited service avaiiable

Warranty, Inspection & Repair

Our maintenance center team is equipped to assist with any of your test equipment service needs. Our factory-trained staff ensures prompt and efficient support, with detailed communication at every step. 

  • Quick turn-around service

  • Loaner systems available
  • Warranty service coverage
  • Comprehensive reporting

software & documentation

Our comprehensive documentation makes it easy to understand and navigate the features of our software, so you can focus on driving results and achieving success. From installation to ongoing support, we’re here to help you every step of the way.

  • Software downloads & updates

  • Video how-to tutorials
  • Release notes & version history
  • User manuals & specifications
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Warranty Details

PEAK-G handles all manufacturer warranty coverage for North America

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RULA includes a standard 3 year warranty on all controller hardware and free lifetime software upgrades (North America). Additional hardware warranty coverage is available. All other hardware the standard warranty is 1 year, with additional coverage available. This covers hardware failures under normal test conditions without damage due to excessive strain or mishandling.

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PROSIG offers a standard 1 year warranty on hardware, with additional coverage options. This covers hardware failures under normal test conditions without damage due to excessive strain or mishandling.

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DJB Instruments offers a standard 1 year warranty on hardware, with additional coverage options. This covers hardware failures under normal test conditions without damage due to excessive strain or mishandling.

CME Technology offers a standard 1 year warranty on all test equipment, with additional coverage options available. This covers hardware failures under normal test conditions without damage due to excessive strain or mishandling.

Dynalabs offers a standard 1 year warranty on all test equipment, with additional coverage options available. This covers hardware failures under normal test conditions without damage due to excessive strain or mishandling.

Need Repair or Calibration?

Our test equipment

Vibration controllers

upgrade your shaker testing

DAQ and Analyzers

Sound and vibration

Shock & Vibe Recorder

Triax Accel and temperature

Digital Power Amplifiers

Upgrade your shaker testing

Sensors & accessories

IEPE, charge and more